dgb33's Privacy Policy

1 What Types of Information We Collect

We collect the following types of information for the purpose of registration and providing services on the dgb33 platform:

1.1 Personal Identity Information

• Full name and date of birth (for age verification — the user must be 21 years of age or older)
• Email address and contact information
• National identity card or passport number (for identity verification)
• Banking and payment information (bKash, Nagad, Rocket, bank account)

1.2 Automatically Collected Information

• IP address and device type
• Browser information and operating system
• Cookie and session data
• Logs of your activity on our platform (login times, betting history, transaction records)

1.3 Voluntary Information

• Information you provide to customer support
• Information given in our surveys or feedback

2 Purpose of Data Collection

We use your information only for lawful and clearly defined purposes. The main purposes are:

• Account management: Registration, identity verification, and keeping your account secure.
• Service delivery: Processing betting, gaming, deposits, and withdrawals.
• Age verification: Ensuring that only those aged 21 or older can use our platform.
• Fraud prevention: Detecting suspicious activity and ensuring financial security.
• Customer support: Responding to your questions or complaints.
• Promotional communications: Informing you about bonuses and offers with your consent.
• Responsible gaming: Monitoring unusual betting patterns and providing assistance when needed.
• Legal compliance: Adhering to applicable laws and regulations.

3 Data Storage and Security

dgb33 applies industry-standard security measures to keep your personal information safe:

• SSL/TLS encryption: All data transfers on the website are secured with 256-bit SSL encryption.
• Encrypted storage: Sensitive information (payment details, identity documents) is stored in encrypted form.
• Access control: Only authorised staff can access your information.
• Regular security reviews: Our systems undergo regular security audits.
• Data backup: Information is securely backed up to ensure uninterrupted service.

The data retention period depends on legal requirements and the type of service. Transaction-related information is generally retained for up to five years after an account is closed.

4 Sharing Information with Third Parties

dgb33 never sells your personal information to third parties for commercial purposes. However, information may be shared in the following circumstances:

• Payment processors: With bKash, Nagad, Rocket, and banking services to complete transactions.
• Technology partners: With technology service providers necessary to operate the platform, who are bound by our confidentiality agreements.
• Legal authorities: With relevant authorities in the event of a court order or legal obligation.
• Fraud prevention: With regulatory bodies to prevent financial crime.

Before sharing information with any third-party provider, we ensure they follow an equivalent standard of data protection.

5 Your Data and Our Practices at a Glance

The table below summarises the key aspects of how we process your information:

6 Cookie Policy

dgb33 uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use the following types of cookies:

• Essential cookies: Necessary for login sessions and security — these cannot be disabled.
• Functional cookies: To remember your preferences and language settings.
• Analytics cookies: To understand how the platform is used — you can decline these at any time.

You can manage or delete cookies at any time through your browser settings. However, disabling certain cookies may affect the functionality of the platform.

7 Your Rights

You have the following rights regarding your personal information:

• Right to access: You have the right to know what information we hold about you.
• Right to rectification: You can request correction of inaccurate or incomplete information.
• Right to erasure: You can request deletion of your information in certain circumstances (though some data may need to be retained due to legal obligations).
• Right to restrict processing: You can request that we limit the use of your information for specific purposes.
• Right to data portability: You can request your information in a structured format.
• Right to withdraw consent: You can withdraw your consent to promotional communications at any time.

To exercise any of the above rights, please contact our customer support team. We will endeavour to respond to your request within 30 business days.

8 Privacy of Minors

dgb33 is intended only for those aged 21 or older. We do not knowingly collect information from minors. Age is verified at the time of registration, and if any person provides a false age, their account will be closed immediately and all information will be deleted.

If a parent or guardian suspects that their child is using our platform, please notify our customer support team immediately.

9 International Data Transfers

dgb33 operates primarily for the Bangladesh market. However, our technical infrastructure and some third-party service providers may be based in various countries. In such cases, we ensure that:

• The party transferring the data follows appropriate data protection standards.
• Contractual safeguards remain in place.
• Data transfers are limited to what is necessary.

10 Policy Changes and Updates

We may update this privacy policy from time to time. For any significant changes, we will:

• Publish a notice on the website.
• Notify you at your registered email address (where applicable).
• Clearly state the new effective date.

Continuing to use our platform after a change means you have agreed to the new policy. We recommend that you review this page regularly.

11 Responsible Gaming and Data Protection

dgb33 places the highest importance on responsible gaming. We analyse information about your gaming activity only to improve service quality and to identify potentially problematic behaviour — this information is not shared with any commercial third party.

On our Responsible Gaming page you can learn in detail about self-set limits, breaks, or account closure tools.