dgb33 Terms and Conditions

1.1 Definitions and Scope

The key terms used in these conditions are defined as follows:

• "Platform" — The dgb33 website and all associated services.
• "User" or "Member" — Any person who holds a registered account.
• "Game" — Slots, cricket betting, fishing games, live casino, and all other gaming products.
• "Balance" — The total of real money and bonus funds held in your account.
• "Bonus" — Any promotional offer or reward provided by dgb33.

1.2 Nature of Services

dgb33 is an online gaming and sports betting platform. We offer betting on various sports including cricket, football, and kabaddi, as well as slots, fishing games, and live casino games. Every game is operated in accordance with the principle of fair play.

2.1 Registration Eligibility

To open an account on dgb33, you must meet the following requirements:

• You must be at least 21 (twenty-one) years of age.
• You must be a legal resident of Bangladesh.
• You may hold only one account. If the same person opens multiple accounts, both accounts will be closed.
• You must register with honest and accurate information.
• You must be mentally sound and capable of making decisions independently.

2.2 Identity Verification (KYC)

dgb33 reserves the right to conduct identity verification (Know Your Customer) at any time for security purposes. During this process, you may be asked to submit one or more of the following documents:

• National Identity Card (NID)
• Passport
• Birth Registration Certificate
• Recent bank statement or mobile banking statement

We reserve the right to hold withdrawals until the verification process is complete.

2.3 Account Security

It is your responsibility to keep your account login details (username and password) confidential. dgb33 will not be liable for any loss resulting from sharing this information with a third party. If you notice any suspicious activity on your account, contact our support team immediately.

3.1 Deposit Rules

The following methods can be used to deposit funds into dgb33: bKash, Nagad, Rocket, and bank transfer.

• Only deposits from a payment account registered in your own name are accepted.
• Deposits made through a third party will be cancelled and the account may be investigated.
• All transactions are secured with SSL encryption technology.
• Deposit amounts are generally credited to the account instantly.

3.2 Withdrawal Rules

• Withdrawal requests will only be processed to registered and verified payment methods.
• Wagering requirements must be met before withdrawing from bonus funds (see Section 4 for details).
• Withdrawals may be temporarily suspended in cases of suspicious activity.
• Withdrawal requests are processed in accordance with Bangladesh Standard Time (BST).

3.3 Currency and Conversion

All dgb33 transactions are conducted in Bangladeshi Taka (BDT / ৳). Transactions in any other currency are not accepted. No currency conversion applies.

4.1 Welcome Bonus

New members will receive a 200% bonus on their first deposit, up to ৳5,000. The wagering requirement for this bonus is 20 times (20x).

• The welcome bonus can only be claimed once per member.
• Any attempt to claim the bonus through multiple accounts will result in all accounts being closed.
• While a bonus is active, only real money can be withdrawn from the account if the bonus is cancelled.

4.2 VIP Cashback Program

The dgb33 VIP program has four tiers, each offering weekly cashback:

• Bronze — Up to 0.4% weekly cashback
• Silver — Up to 0.8% weekly cashback
• Gold — Up to 1.1% weekly cashback
• Platinum — Up to 1.5% weekly cashback

Your tier advances based on your gaming activity. Cashback bonuses are awarded every Monday and separate wagering requirements may apply.

4.3 General Bonus Terms

• If wagering requirements are not met before the bonus expires, the bonus will be forfeited.
• dgb33 reserves the right to modify or discontinue any promotion.
• Claiming a bonus through improper or fraudulent means will result in account closure.
• Any decision made by dgb33 regarding bonuses is considered final.

5.1 Game Fairness

All games operated on dgb33 use technically verified systems to ensure balanced and impartial outcomes. Each slots game, fishing game, and live casino game operates independently, with the result of each round entirely separate from previous rounds.

5.2 Betting Limits

Each game has its own minimum and maximum betting limits, which are clearly stated in the game lobby. dgb33 reserves the right to set or adjust betting limits for any account, particularly in cases of unusual betting patterns.

5.3 Technical Errors

If a game result is incorrect due to a software or server error, dgb33 reserves the right to declare that game void and the wagered amount will be refunded. Winnings claimed as a result of a system error will not be honoured.

6.1 Strictly Prohibited

The following activities are strictly prohibited on the dgb33 platform:

• Creating or operating multiple accounts.
• Operating an account on behalf of a minor.
• Money laundering or conducting any illegal financial activity.
• Attempting to gain artificial or fraudulent profit by exploiting the bonus system.
• Attempting to hack the platform's software or exploit vulnerabilities.
• Using automated bots or software to play games.
• Attempting to access another user's information or account without authorisation.
• Spreading harmful content against the platform.

7.1 Suspension by dgb33

dgb33 reserves the right to suspend or close an account in the following circumstances:

• Violation of any part of these Terms.
• Registration with false or incomplete information.
• Failure to cooperate with identity verification.
• Unusual or suspicious transactions.
• A threat to the security of the platform.

7.2 Account Closure by the User

You may voluntarily close your account at any time through our support team. Before closing your account, please withdraw any remaining balance through a verified method. Any unused portion of bonus funds will be forfeited.

8.1 Data Protection

dgb33 places the highest importance on protecting your personal information. We use SSL (Secure Socket Layer) encryption technology to keep all data and financial transactions secure. Your personal information is never sold to third parties. For more details, please read our Privacy Policy.

8.2 Purpose of Data Use

We use your information only for the following purposes:

• Account management and identity verification.
• Processing financial transactions.
• Providing relevant promotional offers (with your consent).
• Platform security and fraud prevention.
• Fulfilling legal obligations.

9.1 Our Commitment

dgb33 strongly believes in responsible gaming. We want all our members to enjoy gaming as entertainment, not as an addiction. If you feel that gaming is affecting your daily life, please contact us immediately.

9.2 Self-Control Tools

We provide the following tools that you can use at any time:

• Deposit Limit: Set a maximum limit on daily, weekly, or monthly deposits.
• Break: Take a gaming break for a set period of time.
• Self-Exclusion: Fully suspend your account for a specified period.
• Reality Check: Receive reminders about your gaming time at set intervals.

Visit our Responsible Gaming page for more information and support.

10.1 Service Availability

dgb33 strives to provide uninterrupted service, however the service may be disrupted due to the following reasons:

• Technical maintenance work.
• Internet connection or third-party service provider issues.
• Circumstances beyond our control (force majeure events).

dgb33's liability for any loss caused by such disruptions is limited.

10.2 Gaming Loss Liability

Gaming is a risky activity. dgb33 accepts no liability for money lost in gaming. Each user is solely responsible for their own decisions.

11.1 Right to Make Changes

dgb33 reserves the right to change, amend, or update these terms and conditions at any time. For significant changes, we will post a notice on the website or inform you at your registered email address.

Continued use of the platform after any changes will be taken to mean that you have agreed to the revised terms and conditions. It is therefore recommended that you check this page regularly.

12.1 Support Contact

If you have any questions about these terms and conditions or wish to submit a complaint, please contact us:

• Email: [email protected]
• 24/7 Live Chat Support (in Bengali) — use the live chat option on the website

12.2 Complaint Process

When a complaint is submitted, we will endeavour to provide an initial response within 48 hours. Complex matters may take up to 7 business days to resolve. We consider every complaint fairly and impartially.